Terms and Booking Conditions

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Booking & Participation Terms

1 Reservations & Payment

A 30 % non-refundable deposit secures your place.
The total balance is due 30 days before your ride begins.
Your deposit confirms arrangements for both of us; it cannot be refunded.

2 Postponements

One written postponement request is allowed.
The deposit simply moves to the new date.
A second postponement counts as a cancellation (see Section 3).

3 Cancellations & Refunds

Cancellation must be made in writing.
Deposit (30 %) is always forfeited.
If you cancel / no-show within 30 days of departure, or complete only part of the ride, the full trip cost is non-refundable.
No refunds for lost travel time, amended itineraries after departure, or unused services.

4 Insurance & Risk Awareness

Horseback riding carries inherent risks. Before arrival you must hold insurance covering:

Accident, death, and disability
Major medical and emergency evacuation
Trip cancellation or interruption
Loss of personal effects

You will be asked to sign a standard liability-waiver form before riding.

5 Force Majeure

Events beyond our control—such as war, civil unrest, extreme weather, natural disasters, or government action—may require us to alter or cancel an itinerary.

We will always act with your safety in mind and consult you where possible.
If, after due assessment, we believe the trip can proceed safely, normal cancellation terms apply and no refund is due.

6 Transport & Baggage

Travel by land, sea, or air is governed by the carrier’s own conditions and international conventions; their operational decisions may cause delays or diversions beyond our control.

Temporary or permanent baggage loss is the carrier’s responsibility, not ours.

7 Travel Documents & Health

You are responsible for passports, visas, permits, vaccinations, and any medical advice needed to ensure fitness to ride.

8 Special Requests

Please let us know special requests in writing (e.g., dietary needs) when you book. We’ll confirm if we can accommodate them.

9 Photos & Media

Unless you tell us otherwise in writing, you grant permission to use photographs or video taken during your tour in our promotional materials.

Payment of your deposit—or any payment toward a reservation—confirms that you:

accept all terms above;
understand the risks involved;
release Desert Wolf Horse Riding from liability as outlined in our waiver.